GENERAL TERMS AND CONDITIONS FOR CLIENTS

Thank you for using Mursheed application!
This General Terms and Conditions for our clients describes main terms and conditions governing the usage of the Mursheed Services. In order to provide services through Mursheed Platforms our clients must agree to the terms and conditions that are set forth below.

I. INTRODUCTION

“Ameer Group” LLC (hereinafter referred to as the “Company”) is a limited liability company duly incorporated under the laws of the Republic of Azerbaijan with its principal place of business situated in Azerbaijan, is the controller of Mursheed’s Applications and webistes.
Terms used in the text of this documents such as "we", "our" or "us" refers to the Company.
Mursheed’s Applications and websites (hereinafter referred to as “Mursheed”) are the sole property of the Company.

II. DEFINITIONS

2. In the text of this document, unless the context requires otherwise, the following terms shall have the following meanings:
2.1. Mursheed Services – services that Mursheed provides, including provision and maintenance of Mursheed’s Applications and websites, In-app Payment, customer support, communication between the drivers, the clients, the hotels and other similar facilities; and other similar services.
2.2. Mursheed Application – a smartphone application for the drivers, the clients and the hotels and other similar facilities to request or receive services.
2.3. Mursheed Platform – technology connecting the clients with the drivers and the hotels and other similar facilities to help the clients to use the services more efficiently.
2.4. A client – a person requesting any of the services through Mursheed Platform. Each client has a registered account in Mursheed’s Applications and websites.
2.5. A driver - a person providing transportation services through Mursheed Platform. Each driver has a registered account in Mursheed’s Applications and websites.
2.6. A hotel or other similar facility – accommodations (e.g. hotel, motel, apartment, bed & breakfast), attractions (e.g. (theme) parks, museums, sightseeing tours), travel insurances, and any other travel or related services provided for the clients through Murhseed Platform. 2.7. General terms and conditions – this agreement between the clients and the Company regarding the use of Mursheed Services.
2.8. Fee – a payment a client is obliged to pay to the Company for the transportation and/or accommodation services. A client may make the payment in cash directly to the accommodation places or drivers or via in-app payment.
2.10. In-app Payment – cards, carrier billing and other payment methods used by the clients through Mursheed’s Applications and websites in order to make payments for the provided services.
2.11. Mursheed Cleint Account – access to a website containing information and documents regarding usage of Mursheed’s Applications and websites in course of provision of services, including accounting documentation. Clients may access the Mursheed Cleint Account at _________________ by entering username and password.
2.12. Services – any kind of services that are provided by Mursheed to the clients through drivers and/or accommodation places.

III. SCOPE OF MURHSEED

3.1. The Mursheed Platform is an online system that enables the registered accommodation facilities to market their services within the system, the registered clients to search for accommodation facilities and drivers; and make reservations on specific services, the registered drivers to provide transportation services for the clients through the Mursheed Platform.

IV. RESPONSIBILITIES OF THE CLIENTS

4.1. The clients must sign up by providing the requested information in the signup application on Mursheed and uploading necessary documentation as required by us. Upon successful completion of the signup through Mursheed, we will provide each client with a personal account accessible via a username and password.
4.2. The clients shall carefully study, fully understand and agree to be bound by this agreement, including all obligations that arise as provided herein. 4.3. The clients shall keep their personal accounts accurate and profile information updated at all times. Clients shall not authorize other persons to use their Mursheed Client Account nor transfer or assign it to any other person.
4.4. The clients shall not use the Mursheed for unauthorized or unlawful purposes and impair the proper operation of the Mursheed Services. 4.5. Clients shall always fully comply with all laws and regulations applicable in the Republic of Azerbaijan. 4.6. Clients are obliged to provide their card details in course of filling the payment upon registration.

V. RIGHTS REGARDING MURSHEED

5.1. The Company grants clients a right to use Mursheed and the Mursheed Clients Account upon the registration.
5.2. In course of using Mursheed and/or Mursheed Client Account, clients may not:
- decompile, reverse engineer, or otherwise attempt to obtain the source code of Mursheed, - modify Mursheed or the Mursheed Client Account in any manner or form or to use modified versions of the Mursheed or Mursheed Client Account, - transmit files that contain viruses, corrupted files, or any other programs that may damage or adversely affect the operations on Mursheed, - attempt to gain unauthorized access to Mursheed. 5.3. All copyrights and trademarks, including source code, databases, logos and visual designs are owned by the Company and protected by copyright, trademark and/or trade secret laws and international treaty provisions. By using Mursheed clients do not acquire any rights of ownership to any intellectual property.
5.3. In case any of the clients fail to provide the payment for services within the time period indicated in article 8.2 of this agreement, the Company reserves a right to sue the respective client for the delay and any damages.

VI. SERVICES

6.1. Clients hereby guarantee to request services in accordance with this agreement, as well as, laws and regulations applicable in the Republic of Azerbaijan. Clients are fully liable for any violation of any local laws and regulations as may arise from providing services.
6.2. Clients shall request the services in a professional manner in accordance with the business ethics applicable to providing such services.
6.3. Clients are charged a fee for each order they have requested through Mursheed. A Fee is calculated _____________________.
6.4. Clients may pay the fee for the provided Services either directly to the drivers in cash or through the In-app Payment methods.
VII.

IN-APP PAYMENTS

7.1. The Company may enable clients to pay for the provided Service via cards, carrier billing and other payment methods directly in Mursheed. Any payment obligation made by the clients via the In-app payment shall be considered fulfilled as of the time that the payment has been made.
7.2. Financial information provided by the clients within Mursheed system is protected by laws all over the world. Hence, the Company is not liable for illegal financial information and/or breach of these laws.

VIII. CUSTOMER SERVICES OF MURSHEED

8.1. The Company always tries to protect the client’s interest in case of misunderstanding or mispayments.
8.2. The Company provides the clients customer support regarding the use of Mursheed. We have the right to stop providing the customer support services in case you are in delay with any of the payments for more than 10 (ten) calendar days.

IX. PRIVACY

10.1. Client’s personal data including the financial information will be processed in accordance with the Privacy Policy of the Company. X.

DISPUTE RESOLUTION AND GOVERNING LAW

9.1. Any disputes and disagreement arising from this Policy or dedicated to it, will be settled mainly by negotiations between the clients and the Company. Disputes relating to the processing of personal data are resolved through customer support of the Company. 9.2. Any disputes which cannot be settled by the way of negotiations regarding to this Policy shall be settled in the respective courts of the Republic of Azerbaijan within the scope of Azerbaijani law. XI.

MISCELLANEOUS

10.1. This Terms and Conditions shall not be assigned by either party to any third party without a prior consent of the other party.
10.2. Invalidity of any provision of this Terms and Conditions on the grounds, under applicable laws and regulations, does not lead to invalidity of whole document. The Company reserves a right to change such clauses anytime. 10.3. This Terms and Conditions may also change from time to time. If clients want to see changes made to this Terms and Conditions from time to time, we invite you to access this Terms and Conditions to see the changes. If we make material changes or changes that will have an impact on you (e.g. when we start processing your personal data for other purposes than set out above), we will contact you prior to commencing that processing. In avoidance of doubt, the drivers acknowledge that the Company shall never be liable for making changes or amendments to this Terms and Conditions.